Refund policy

At Lumina Care, your satisfaction is our priority. If you are not fully happy with your purchase, we offer simple returns and exchanges under the following conditions:

✅ Returns & Exchanges

• You may request a return or exchange within 7 days of receiving your order.

• Products must be unopened, unused, and in original packaging.

• If you wish to return an item because you changed your mind or didn’t like it, it must be completely unopened.

• Sale or discounted items are not eligible for return, refund, or exchange.

✅ Refunds

• Refunds are processed to your original payment method after we receive and inspect the returned item.

• For change-of-mind returns, you are responsible for the return shipping cost.

• If the product arrives damaged, broken, or defective, we will cover the return shipping and issue a full refund or replacement.

✅ Exchanges

• Exchanges are allowed within 7 days for eligible items.

• If you receive a damaged or faulty product, we will replace it free of charge.

❌ Non-Returnable Items

• Opened or used skincare products.

• All sale or promotional items.