Currently, we accept the following payment methods:

• Cash on Delivery (COD) - Pay when you receive your order
• Bank Deposit - Get 10% discount with code BANK10 (advance payment only)

📋 Step-by-Step Process:

1. Place your order and select 'Bank Deposit' payment method
2. Add discount code BANK10 during checkout to get 10% off
3. Visit any Bank Alfalah branch or use online banking
4. Deposit the order amount (10% discount already applied) to the above account
5. Keep your deposit receipt
6. Send payment screenshot via WhatsApp or email

All orders are processed and shipped within 1-2 business days. Standard delivery takes 4-5 days from the date of shipment. You'll receive a tracking number via email once your order ships.

Shipping cost is PKR 150 for all orders within Pakistan.

Bundle packages offer 15-25% savings compared to purchasing serums individually. Shipping charges apply separately.

All our serums have a 24-month shelf life when unopened. Once opened, use within 6-12 months for optimal effectiveness.

Yes! Our serums are formulated to be gentle and safe for all skin types, including sensitive skin. However, we recommend patch testing before first use.

Our serums are formulated with carefully selected ingredients including natural actives like Hyaluronic Acid, Vitamin C, and Niacinamide. All products are free from parabens and sulfates. We prioritize ingredient safety and efficacy in all our formulations.

Many customers report noticing changes in their skin's appearance after 4-6 weeks of consistent use. Results vary by individual, skin type, and condition. For best results, use products as directed consistently.

After cleansing and toning, apply 2–3 drops of your serum (choose All-In-One Glow Serum or Hyaluronic Acid Serum).

All-In-One Glow Serum: May help improve the appearance of brightness, support smoother-looking skin texture, and address the look of fine lines with regular use.

Hyaluronic Acid Serum: Helps provide deep hydration, may help skin appear plump, soft, and smooth.

Gently pat into your face and neck until fully absorbed. Use morning and night before your moisturizer for best results.

Orders can be cancelled or modified within 2 hours of placement. After that, please contact customer service for assistance.

Yes! We offer a 7-day money-back guarantee if you're not completely satisfied with your purchase and it meets our return policy conditions.

We verify bank deposit payments within 2-4 hours during business hours (Monday-Saturday, 9 AM - 6 PM PKT). Once confirmed, your order will be processed and shipped within 24 hours.

Please include the following when sending your payment screenshot:

• Clear photo/screenshot of your deposit receipt
• Your order number
• Your full name
• Contact number

Email: contact@luminacare.pk
Phone: 03401754555
WhatsApp: 03401754555
Hours: Monday-Saturday, 9 AM - 6 PM PKT